Shopping FAQ

Got questions? We’ve got answers!

What products do you sell?
We carry a wide range of beauty essentials including hair extensions, wigs, lashes, edge control, skincare, cosmetics, and more. Everything you need to look and feel your best!

Do you offer same-day delivery?
Yes! We offer same-day delivery in Petersburg, Colonial Heights, Prince George, Dinwiddie, and Hopewell, VA for orders placed before [e.g., 7PM EST].

How does curbside pickup work?
Place your order online and choose “Curbside Pickup” at checkout. You’ll receive a notification when your order is ready. Just call or text when you arrive and we’ll bring your order out to your car—no need to come inside!

 Do you ship orders?
Yes, we ship nationwide across the U.S. You’ll receive a tracking number as soon as your order is shipped.

 How long does shipping take?
    •    Standard shipping: 3–7 business days
    •    Expedited shipping: Available at checkout
Orders are typically processed within 1–2 business days.

What payment methods do you accept?
We accept most major credit/debit cards and mobile payments such as Apple Pay, Google Pay, and more.

 Can I return or exchange an item?
For hygiene and safety reasons, all sales are final. However, if your item arrives damaged or incorrect, contact us within 3 days and we’ll make it right.

Can I track my order?
Yes! Use our Track Your Order (#) page to check your order status. You’ll also receive emails or texts with real-time updates.

 How do I contact customer service?

We’re here to help!
 Email: beautyconveyance@gmail.com
 Instagram DM: @BeautyConveyance
 Address: 2 E. Washington St. Petersburg, VA 23803